Frequently Asked Questions

1.  What is Luxury Travel?
Elegance and sophistication, service and excellence, and always unique.  Luxury travel is travel that is more than just skiing or golfing, but rather experience based. Our Guest Experience Members (GEMS) are standing by and ready to assist you with all your travel needs. Envision any vacation experience you want; name it, we deliver it in style. We take great pride in the level of knowledge and training that our GEMS receive in order to become a truly legitimate luxury travel advisors, and we look forward to sharing that experience with you.

2.  You are a Luxury Tour Company.  When I purchase a basic Standard Tour Package from you, can I still expect the Luxury?
Absolutely.  Although Luxury is a relative term, whichever type of package you choose,whether Standard or 5-Star, you can be sure to enjoy the highest quality of service possible.  Our team strives to ensure you receive the best value for money at all packagelevels and our GEMS are always available for your support.  We are here to deliver you a worry and hassle-free holiday and the best overall experience possible.

3.  Why should I join The Club?
The Club is reserved for privileged members of Luxury Horizons.  Although you certainly do not need to become a member to get the best possible service and value, joining The Club does have significant benefits. 

• You will be granted exclusive access to an enticing range of valuable offers.
• Access to your own personal travel concierge service – with one point of contact.  Consider it a “friend in the industry.”
• Invitations to Private events, parties and functions not open to the general public.
• First opportunity to secure booking specials as they become available.
• Independent advice from a Luxury Travel Company.
• Lowest prices guaranteed.

Due to the fact that we are a discreet and exclusive travel club, airlines, hotels, restaurants and partners provide us with offers which no other travel company receives.  These offers will only be seen by our exclusive members.  We are sorry, but we cannot share detailed examples without joining The Club first.

4.  What is independent advice from a luxury travel company?
Banff Horizons is an entirely independent travel company.  As such, we are free to book with whomever is best suited to meet your needs, guaranteeing impartial advice.
We have been fortunate to build a dedicated team of consultants who all share our passion for travel and adventure. We think their knowledge and experience to be second to none. Many have lived and worked in the regions they specialize in, and all are highly traveled, highly trained and as enthusiastic now as when they first got a stamp in their passport.

5.  What is your Booking Guarantee?
The Booking Guarantee is a way for us to show our commitment to our valued customers.  If you happen to find better pricing on any of our product offerings, simply send us a confirmation or copy of the quote and we would be eager to match it – no questions asked.  Please click the “Our Booking Guarantee” task bar for further details.

6.  I do not wish to make an online reservation.  How else can I make a booking?
You can make a reservation by phone or by email at the below coordinates:

North America: 1.877.7.GETLUX
International: 1.604.683.5.LUX
United Kingdom: 0.800.520.0305
Email:info@whistlerhorizons.com

7.  Can I make a reservation through a regular Travel Agent?
Yes, you can.  However, a Travel Agent will only be able to assist you so far with the basics of your trip (hotel, airfare).  Banff Horizons are in a better position to assist you with all your needs during your stay (activities, dining, concierge) seeing we are a local tour operator.  We have the contacts and the “ins” regular Travel Agents do not have.

8.  Is it reliable to book on-line?
We make your online reservation extremely satisfying, comfortable and without apprehension over your security, privacy and concern about online reservations. Making an online reservation is easy. Just complete the reservations form (online security SSL 128bit), making sure that you provide us your e-mail address and contact information. As soon as we receive your request we will reply within 24 hours.

9.  What happens when I make a reservation?
Upon receiving your order with your credit cards, we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking or suggest you alternative solutions.

10.  What is your cancellation policy for hotel/tour reservations?
There is a non-refundable deposit which is used to secure the booking.  This deposit is equal to the price of one hotel room night.  Although the deposit will become non-refundable should you cancel, we will credit the deposit back to you and it apply it to any future booking of equal or greater value. 

11.  How safe are my credit card details?
The importance of security for our clients is of utmost concern to us. We exercise great care in providing secure transactions from your computer to our server.  We are committed to protecting you and your personal information and will continue to monitor security options in the future.

12.  What do you do with my personal information?
We have the utmost respect for your privacy and security. We never divulge any information to anyone without your consent. We take the issues of privacy and security very seriously.

13.  How long does it take to get a confirmation?
You will get a confirmation within 24 hours except for special cases such as during high season or special events.

14.  What credit/debit cards are accepted for payment?
 We currently accept the Visa and Master credit cards with 2.75 % bank fees and AMEX with 4% bank fees.  We do not accept debit cards.

15.  What is the deposit?  When will I be fully charged?
Once we have received your credit card details, we simply confirm with our bank, in order to guarantee / secure your booking. Once received, we promptly process your booking. When your booking is confirmed, we will charge non-refundable (one room night) deposit from your credit card.  We only charge your credit card after having been supplied a confirmed reservation.

16.  Can I pay cash upon my arrival or by traveler cheques, bank drafts or wire transfers?
All our tours packages and hotels operate on pre- paid basis.  We, thus, do not accept cash, traveler cheques or bank drafts. We do accept wire transfers.  If you wish to make a wired bank transfer, please transfer to our nominated bank account at the following coordinates:

Remote Horizon Adventures Inc.
Branch# 9520, Account# 5221548
TD Canada Trust
2801 Granville Street
Vancouver, BC, Canada
V6H-3J2

Please ensure the funds are transferred in Canadian funds and that you are able to send us a confirmation.
The Swift code for wires is: TDOMCATTTOR .  If, in the event, the wire needs to route through the US, then the Correspondent bank is Bank of America, New York (ABA 026009593).  

17.  Why is the price different when I checked yesterday, in comparison to my last stay?
This normally depends on market conditions and currency fluctuations. During peak tourist season, conventions, etc., the prices are likely to change. Slight variations on a periodical basis are more likely to reflect fluctuation in currency exchange rates.
However, once booked the price for a hotel is fixed as that at the time of reservation. We guaranteed that our room rates are the most competitive.

18.  Can I book/pay directly with the hotels?
You can, however it is not recommended.  Hotel walk-in rates are generally more expensive.  Our GEMS are able to assist you with alternative hotels in case of non-availability and with other travel requirements which individual hotels cannot. All reservations with Banff Horizons must be paid for in advanceupon receiving confirmations from us. This is the only way to guarantee occupancy to the hotels and keep our prices low.

19.  Who will be my ski guide?
Banff Horizons only works with luxury travel oriented ski guides that have all been carefully selected and trained. They are open-minded, well-educated and enthusiastic individuals who can provide the traveler with first-hand knowledge of our properties culture and history. They are also curious about foreign cultures and are eager to engage in a cultural exchange with visitors. Many of them, in addition to being expert skiers, speak multi languages.

Upon arrival to your destination, a local guide will contact you and meet you at a pre-arranged meeting point and will be with you for the duration of your ski adventure.

20.  Do you recommend Travel Insurance?
For an added sense of security during these un-stable economic conditions, Luxury Horizons currently holds comprehensive Tour Operators Adventure Tourism Liability Insurance.  This coverage will protect you from a wide range of unfortunate circumstances which may potentially arise during your trip.  
As general good practice, we always recommend our clients take additional coverage in the form of Health and Trip Cancellation Insurance.  Credit Card Insurance does not always have adequate additional coverage.

Please do not hesitate to contact a member of the Banff Horizons team to discuss further details of our Insurance policy and how we have you covered!

21.  Can I have some references?
Our many former satisfied clients are happy to share their unique experiences with you upon request.  Refer to our client testimonials page to see what Our Clients are saying:
www.whistlerhorizons.com/testimonials